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Patrick Kennedy's avatar

Spot on. This is small potatoes, but I just think of my local CVS, where they replaced most of the cashiers with machines. Did they pass on the savings to customers? (Which would be fair, since we're now doing the labor of checking out and bagging items.) Of course not. The prices haven't gone down; if anything, they've gone up. Meanwhile, those machines just don't work -- you press all the buttons you're supposed to, and it still freezes. Oftentimes, multiple machines have issues at once -- there's an irritating chorus of soulless robo-voices barking, "Help is on the way," and the one employee they still have on hand to deal with these issues has to run back and forth fixing them while customers wait. This is progress? Again, just a small example, but this is what's happening across the board -- squeeze workers, make customers do the work for free (I mean, every customer-service call center now?), make a poorer product or experience, make things shitty for everyone but the investors.

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Scott M. Krasner's avatar

Somewhere along the line we missed the fact that workers are, in fact, investors in the companies they work for. Sure, most workers don't pony up a few billion dollars here and there but what else can workers invest in if they're working 40-50 hours per week?

Managers / executives often have compensation contingent on stock performance or comprised of equity. What if workers were paid, in part, with equity? Say maybe 10, 15, or 20%? They'd have an incentive to figure out better ways to work. Given the massive capitalizations of large companies, equity payments wouldn't really be dilutive. Shit, companies take windfalls all the time and use them for stock buybacks. Sadly, some companies did this with funds related to bailouts and/or COVID relief.

I don't begrudge business founders profiting from their efforts. They've often taken significant personal risks to become successful. But few of them became successful all by their lonesome. And I get why early employees at places like Google end up with life altering wealth. 20+ years ago I left a pretty high paying job to join a startup. My salary was barely 1/3 of my previous job. But I believed in what the company was doing and I believed in my co-workers. I worked long hours but rarely resented the demand. Did I become rich? Nope. We got caught in the dynamics of Y2K and the path to success was no longer dependent on working hard towards the original goal. It was now to reduce short term losses, especially of the VC investors. I lost hundreds of thousands of dollars. Would I do it again? Sure.

One big downside of the late 1980-1990s finance and tech boom was the distortion of expectations where you could hit a home run by having equity in the "right" company. For years tech firms suppressed cash comp while offering some equity. That paid off for relatively few people but became the expectation for many more. Eventually employees wised up that being paid scullery wages wasn't paying off, at which point equity became a much smaller component for everyone except executives and outside investors.

I've seen this issue with one of my kids. He's been very successful by almost any measure but spends too much effort debating between the relative merits of vestable shares in a job offer. He's got a good reason - he's an accomplished artist who'd like to just "do art" and sees his current work as the means to being able to "do art" full time.

I've gotten far afield here but to return to my premise, the distinction between workers and investors has been distorted by the perception that workers have no aspirations beyond "the job" and that their contributions of time and effort don't equate to the value of "investors" with deep pockets.

The more I wrote here the more I realized just how fucked up our entire view of the value of work is in this country / age. Thanks for making me think.

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